Terms of service
LEM LEM Terms & Conditions
These Terms & Conditions apply to purchases made through the LEM LEM online store. By placing an order with us, you agree to these terms.
About LEM LEM
LEM LEM sells candles and related products through our online store. If you have any questions about an order, please contact us at sibleyemma74@gmail.com.
Products
We take care to describe and photograph our products as accurately as possible. Colours and appearance may vary slightly depending on your screen or device. As candles are produced and finished products, minor variations in appearance may occur.
Orders
When you place an order, you will receive confirmation electronically. We reserve the right to decline or cancel an order where necessary, for example if an item is unavailable, there is an obvious pricing error, or we are unable to process your payment.
If we cancel an order after payment has been taken, we will refund the appropriate amount to your original payment method.
Prices and payment
Prices are displayed in the currency shown on our website. The total price, including applicable delivery charges, will be shown at checkout before you complete your purchase.
Payment is processed securely through the payment methods available at checkout.
Delivery
Delivery options, charges and estimated delivery times are set out in our Shipping Policy and are also displayed at checkout where applicable. Delivery times are estimates and may occasionally be affected by circumstance outside our control
Returns and refunds
Returns, cancellations and refunds are handled in accordance with our Returns & Refund Policy. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Damaged or faulty products
If your order arrives damaged or faulty, or you receive an incorrect item, please contact us as soon as possible at sibleyemma74@gmail.com so that we can help resolve the issue.
Website use
The content of the LEM LEM website, including our branding, photographs, product descriptions and other original material, may not be copied or used for commercial purposes without our permission, except where permitted by law.
Personal information
Personal information provided when using our website or placing an order is handled in accordance with our Privacy Policy.
Changes to these terms
We may update these Terms & Conditions from time to time. The terms that apply to your purchase will be those in effect when your order is placed.
Governing law
These Terms & Conditions are governed by the applicable laws of the United Kingdom. Nothing in these terms limits any rights you have under applicable consumer law.
Contact
If you have any questions about these Terms & Conditions, please contact us at sibleyemma74@gmail.com.