Refund policy

LEM LEM Returns & Refund Policy

We hope you love your LEM LEM purchase. If you change your mind, please contact us within 14 days of receiving your order to let us know that you wish to cancel or return it.

Items should be returned unused, unlit and in their original condition and packaging. Please include your order details or proof of purchase.

To arrange a return, please contact us at sibleyemma74@gmail.com before sending your item back. We will provide you with the appropriate return instructions and return address.

Change-of-mind returns

Customers are responsible for the cost of returning items when they have simply changed their mind. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your candle is damaged or faulty, or you have received the wrong item, please contact us as soon as possible. We will work with you to put things right and, where appropriate, arrange a replacement or refund and cover reasonable return costs.

Refunds

Once your return has been received and checked, we will let you know when your refund has been approved. Approved refunds will be made to your original payment method. Your bank or card provider may take additional time to process the refund.

 

Your statutory rights

Nothing in this policy affects your statutory rights under applicable consumer law.